Privacy Policy

Last Updated: May 2025

This Privacy Policy describes how The Sweet Cycle LB ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "users") of our website, www.thesweetcyclelb.com (the "Website"). By using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information from you:

Information You Provide Directly:
- Contact Information: When you make a booking or contact us, we may collect your name, email address, phone number, and event address.
- Payment Information: When you make a payment, we collect necessary payment details (e.g., credit card information) through our secure payment processor. We do not directly store your full credit card details on our servers.
- Booking Details: Information related to your rental, such as the date, time, duration, and any specific requests.
- Communications: Records of your correspondence with us (e.g., emails, messages).
Information We Collect Automatically:
- Log Data: Our servers automatically record certain information when you access or use our Website, such as your IP address, browser type, referring/exit pages, operating system, date/time stamps, and related data.
- Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your browsing activity on our Website. Cookies are small data files stored on your device that help us improve your experience, understand website usage, and personalize content. You can control the use of cookies through your browser settings.
- Device Information: We may collect information about the device you use to access our Website, including the device model and operating system.

How We Use Your Information

We may use your personal information for the following purposes:

Providing and Managing Services: To process your bookings, communicate with you about your rental, manage your account, and provide the dessert cart rental services you requested.
Payment Processing: To process payments for your rentals.
Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
Improving Our Website and Services: To analyze website usage, understand user preferences, and improve the content, functionality, and user experience of our Website and services.
Marketing and Communications (with your consent where required): To send you promotional emails, newsletters, or other marketing communications about our services or special offers that may be of interest to you. You can opt-out of receiving these communications at any time.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
Security: To protect the security and integrity of our Website and services.

How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We may share information with third-party service providers who assist us in operating our Website, processing payments, delivering services, conducting marketing, or providing customer support. These providers are contractually obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a subpoena or court order).
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Choices and Rights

You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:

Accessing Your Information: You may have the right to request access to the personal information we hold about you.
Correcting Your Information: You may have the right to request that we correct any inaccurate or incomplete personal information.
Deleting Your Information: You may have the right to request the deletion of your personal information, subject to certain exceptions.
Opting Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
Cookie Preferences: You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at sweetcycleLB@gmail.com. We may require you to verify your identity before processing your request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Sweet Cycle LB - 712 Orange Ave, Long Beach CA 90813

sweetcycleLB@gmail.com 424-224-9868